Friday 23 August 2013

Using Social Media to Influence Customers with Michelle Levings - Networ...

Issue 2 - RESPOND, RELATE - AND MAKE THE CONNECTIONS REAL?

Dear bloggers, see Denise below
who  wants to share what she has learned.
community's first rule is this:
when contact's made, see it's returned!


Lani Paul in the video- and other speakers featured in this recent forum - reminds us of the key to engagement:   when media users respond, keep the community going by translating the art of dialogue to the digital.

It's important to talk to your community

3 comments:

  1. I actually think that often social media can exclude people from the so-called 'community' that it's become. I have a facebook account and I often comment on people's pictures or message people for a chat, and when they don't respond, I feel the opposite of a communal vibe. Social media is a community crusher, not a community builder. - Fay,32

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  2. This is exaclty the argument that is proposed by Lani Paul in the video here: when people post, they want a response. More education is needed on netiquette, including the basic principles of dialogue espoused by Lani and many others talking or writing about customer service and other forms of human communication: respond! acknowledge!

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  3. Hi Avril

    Great topic. It is interesting to discuss and have an understanding of Social Media and how it can affect and influence other parts of life.

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